Returns, Refunds and Replacements

TimOlla.Store | Last updated: October 2026

Contact TimOlla.Store first for any issue with your order. We review every case and, where a supplier or fulfilment partner such as Tradelle is involved, coordinate the supplier claim. Supplier reimbursement rules are separate from your rights as our customer; nothing in this policy removes rights you have under applicable consumer law.

Defective, damaged or incorrect items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible after delivery with your order number and clear photos or video of the item and packaging (include the shipping label for an incorrect item). We will review the evidence and, where applicable, coordinate a replacement, partial refund or full refund. We aim to respond within 1–2 business days.

Lost or significantly delayed shipment

If tracking appears invalid or stops updating, contact us with your order number and tracking details. We will investigate with the carrier and supplier and update you on progress. A supplier may apply its own claim thresholds for lost parcels; these do not reduce any customer remedy required by applicable law.

Change-of-mind returns

Contact us within a reasonable time of delivery to request a change-of-mind return. Return eligibility, destination and costs depend on the product and applicable law. You are responsible for return shipping costs on change-of-mind returns, unless a product is faulty. Do not send an item back before contacting us, as the correct return address depends on the case.

Statutory rights for EU/EEA customers

If you are a consumer resident in the European Union or European Economic Area, you have a legal right of withdrawal from this contract within 14 days of delivery, without giving any reason and without additional cost (beyond the original cost of delivery, which may be recovered from you). The 14-day withdrawal period begins on the day you, or a person designated by you (not the carrier), receive the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unambiguous statement (for example, via our contact form or by email). You can find a model withdrawal form on request. Your statutory rights are not affected by the above.

Order cancellation

You may cancel an order before it has been dispatched. Once an order has been dispatched, the return policy above applies. Contact us as soon as possible to request a cancellation.

Refunds

We will notify you once we have received and reviewed your returned item, and we will let you know whether a refund has been approved. Approved refunds are issued to the original payment method. The time it takes for a refund to appear depends on the payment provider or bank. We reserve the right to require additional evidence where a supplier claim is involved.

Returns contact

WhatsApp (preferred): +92 313 3565022. Email: manan1225.pk@gmail.com. Support is available 24/7. Business address: Ghulam Rasool Shah Colony, Nawabshah, Sindh, Pakistan.